Alta Wren Frequently Asked Questions

Before your move-in date at Alta Wren, your apartment will be professionally painted, carpets cleaned or replaced, and the entire home professionally cleaned. A thorough inspection follows to confirm everything is move-in ready.

Residents can submit a maintenance request at Alta Wren through the resident portal, in person, or by phone or email. Submitting through the resident portal is the fastest way to receive service.

During regular office hours, residents locked out of their apartment at Alta Wren can call or visit the leasing office with a valid ID for assistance. After office hours, residents need to contact a locksmith.

Alta Wren provides on-call maintenance for emergencies, including major leaks, no heating or cooling during extreme weather, electrical hazards, and broken locks. Routine requests are handled on weekdays during normal business hours, while emergency coverage remains available on weekends and holidays.

Routine maintenance requests at Alta Wren are typically completed within 24 to 72 hours. This estimate can take longer if a part needs to be ordered.

Alta Wren offers a resort-style pool, a state-of-the-art fitness center, flexible coworking areas, a dog park, and a pet spa. Residents also enjoy spacious outdoor lounges and grilling areas for relaxing and socializing. You can see the full amenity lineup for more details.

The pool at Alta Wren is open daily from 9:00 AM to 9:00 PM. The pool operates seasonally from Memorial Day to Labor Day and is not heated.

Alta Wren offers a state-of-the-art fitness center with a variety of equipment to support any type of workout, making it easy for residents to stay active without leaving home.

All amenities at Alta Wren are included in rent, with the exception of premium amenities or reservable spaces, such as office space or the guest suite, which carry an additional fee.

Alta Wren offers coworking spaces with rentable office space available for $5 per hour or $125 per month, giving residents a flexible place to work from home.

Alta Wren hosts regular community events throughout the year to help residents get to know one another.

Alta Wren features a number of outdoor spaces, including patios, grilling areas, and two courtyards for residents to enjoy.

Apartment homes at Alta Wren include open-concept layouts, updated kitchens with stainless steel appliances, quartz or granite countertops, an in-unit washer and dryer, spacious closets, and private balconies or patios. Browse photos of these finishes to see the details up close.

Kitchens at Alta Wren include stainless steel appliances, such as a refrigerator, oven, microwave, dishwasher, and garbage disposal, along with a full-size washer and dryer.

Apartment homes at Alta Wren are unfurnished. Alta Wren works closely with vendors who can furnish your apartment if needed.

Every apartment home at Alta Wren includes air conditioning and heating.

All apartment homes at Alta Wren include oversized closets. Additional storage is also available throughout the buildings for rent, ranging from $30 to $50 per month depending on the size selected.

Most apartment homes at Alta Wren include either a patio or balcony, depending on the floor plan selected.

Alta Wren offers one-bedroom, two-bedroom, and three-bedroom apartment homes, along with townhomes. Every layout is designed to maximize the space available. Compare all available floor plans to find the one that fits your lifestyle.

Alta Wren offers updated apartment homes featuring modern cabinetry and stainless steel appliances.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

The easiest way to apply for an apartment at Alta Wren is through the website.

We do not have a specific minimum credit score requirement. Each application is evaluated against consistent criteria, taking into account credit history, income, and rental history.

Yes, we may accept co-signers or guarantors to help applicants meet qualification requirements. Please contact the leasing office for specific guidelines.

Applicants are typically required to provide a valid government-issued ID, proof of income, and any additional documentation needed for screening. Requirements may vary depending on your application and property location, and our leasing team will guide you through exactly what is needed.

If your application is not approved, you will be notified with the reason in accordance with screening guidelines. In some cases, you may have the option to provide additional information or reapply. Our leasing team is available to help you understand next steps.

Rent at Alta Wren can be paid through the online resident portal using a debit or credit card, cashier's check, or personal check. A 3% processing fee applies when paying by credit card.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

For a full breakdown of what's included and any additional charges, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide a copy during your visit.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

Rent is typically due on the first day of each month.

Yes, late fees may be charged if rent is not received by the due date.

Yes, a security deposit is required at the time of move-in. The amount varies based on several factors, such as unit price, lease term, or property location. For specific deposit details, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide more information during your visit.

Alta Wren residents can choose from Google Fiber, AT&T, Spectrum, or Verizon for high-speed internet and cable service, with fiber connections available in every apartment home.

Prior to move-in, residents are responsible for setting up any utilities that are not included in the rent. Our team will provide you with a list of utility providers and setup instructions as part of your move-in paperwork. If you have any questions, our leasing office is always happy to help.

Utility responsibilities can vary depending on the apartment home and community. For full details on what's included in rent and what's billed to the resident, check out our Community Fee Guide on the floor plan page, or stop by the leasing office and we'll be happy to walk you through it!

All utilities at Alta Wren are individually metered, so residents are billed based on their actual usage.

Alta Wren offers both reserved parking and EV charging stations for residents.

Guests at Alta Wren can use the same parking spaces as residents, provided they display a guest pass on their rearview mirror.

Parking at Alta Wren is first-come, first-served.

At Alta Wren, additional parking costs apply only to reserved parking spaces.

Alta Wren offers garage parking with its townhomes.

Alta Wren offers bike racks for bike storage.

Alta Wren is located about 10 minutes from the closest major highway, with convenient access via Morrisville-Carpenter Road near the Cary/Morrisville border.

Alta Wren is close to a number of nearby attractions, making it easy for residents to enjoy the surrounding area.

Not at all! Tours are completely complimentary. We'd love the opportunity to show you around our community and help you find the perfect apartment home. Please bring a valid government-issued photo ID for each person touring. You can schedule a tour online or contact our leasing office, and we'll be happy to assist you.

Alta Wren accepts both scheduled appointments and drop-in tours.

Our leasing team is available to assist residents during office hours. You can stop by the leasing office, call, or email us anytime with questions or concerns.

Alta Wren currently offers virtual and video tours for prospective residents who want to explore the community remotely.

You can contact the leasing office at Alta Wren by calling 984-241-9180 or emailing [email protected].

Alta Wren is located within the Wake County Public School System.

Alta Wren is located in the Cary neighborhood.

Alta Wren is located next to three grocery stores: Food Lion, Walmart, and Wegmans.

Alta Wren is located about 15 minutes from downtown Fenton.

Alta Wren residents have access to a variety of nearby nightlife options, including bars, lounges, and entertainment venues.

Alta Wren is located fairly close to Cary Park, giving residents easy access to outdoor recreation.

Alta Wren is located in Cary, which has been voted one of the safest places to live in North Carolina.

Alta Wren is located in a convenient area for commuting, and residents rarely experience heavy traffic getting to work, shopping, or the airport.

Alta Wren is located near a variety of schools, colleges, and universities.

The neighborhood around Alta Wren is desirable for its tranquility, strong school district, and lush outdoor spaces, combined with easy commuting to work, shopping, and the airport.

Alta Wren allows up to two pets per apartment home.

Alta Wren does not have a weight restriction, but follows the Greystar list of restricted breeds, including Pit Bulls, Rottweilers, Doberman Pinschers, Chow Chows, Akitas, Alaskan Malamutes, Presa Canarios, Wolf-hybrids, and any mixes of these breeds. View the full pet policy for complete details before bringing your pet home.

Alta Wren charges a one-time pet fee of $350 for one pet or $500 for two pets. Pet rent is $30 per pet, per month.

Alta Wren features an on-site dog park and pet spa, making it easy to care for your pet without leaving the community.

Contact the Alta Wren leasing office for clarification on specific exotic pet types before bringing one to the community.

Alta Wren is located next to a variety of pet services, including veterinary clinics, grooming providers, and pet supply stores.

Alta Wren offers elevator reservations to help streamline your move-in or move-out experience.

The Alta Wren leasing office provides detailed move-in and move-out instructions prior to your move. Residents should schedule their move, complete any required documentation, and follow community guidelines for access, parking, and elevator use.

After moving into Alta Wren, update your address with the local postal service.